Octane Draincare Privacy Policy

Octane Draincare is committed to safeguarding your privacy. This policy outlines how we collect, use, and protect your personal data when you interact with our website and services.

1. Who We Are

Octane Draincare provides professional drainage services across the UK. This Privacy Policy applies to information collected via our website: https://www.octanedraincare.co.uk.

If you have any questions about how we handle your personal data, or if you wish to access or update the information, we hold about you, please contact our Data Protection Officer at: info@octanedraincare.co.uk

2. Information We Collect

We do not seek to identify visitors to our site unless they voluntarily provide their details. However, we may collect the following types of information:

• Personal Details (e.g., name, email address, phone number) submitted via contact forms
• Business Information relevant to service enquiries
• Email Communication when you reach out directly or subscribe to updates
• IP Addresses and Browsing Data, through the use of cookies (see Section 6)

Each form clearly indicates which fields are required and which are optional, with required fields marked with an asterisk (*).

3. How We Use Your Information

Your personal data will only be used for the purposes explained at the time of collection. These may include:

• Responding to service enquiries or contact requests
• Providing updates, service information, or promotional offers (with consent)
• Improving our services and website performance
• Sending occasional newsletters or updates (if opted in)

You may unsubscribe at any time via the link in our emails or by contacting us directly.

4. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases for processing your personal data:

• Consent – when you opt-in to receive marketing or updates
• Contract – when processing is necessary for fulfilling a service you’ve requested
• Legitimate Interests – to enhance user experience and website performance

5. Sharing Your Data

We do not sell, rent, or loan any identifiable information to third parties. Your data will not be shared outside of Octane Draincare unless:

• Required to do so by law or regulation
• Necessary for service fulfilment and you have provided consent
• In response to a legal or regulatory obligation

6. Cookies and Website Tracking

Our website may use cookies to improve functionality and monitor performance. These cookies may collect information such as:

• IP address
• Browser type
• Referring pages
• Session length

You can adjust your browser settings to refuse cookies, although this may impact site functionality

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

8. Data Security

Octane Draincare takes appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes the use of secure servers, firewall protections, and data access controls.

9. Your Rights Under UK GDPR

You have the right to:

• Request access to the personal data we hold about you
• Request correction of incorrect or incomplete data
• Request deletion of your data where applicable
• Object to or restrict processing under certain circumstances
• Withdraw consent at any time (for marketing communications)

To exercise any of these rights, please contact us at info@octanedraincare.co.uk.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or privacy practices. Please review this page regularly for the latest version.

For all data privacy concerns, contact:
Data Protection Officer, Octane House, Peace Street, Bradford BD4  8UF
Email: info@octanedraincare.co.uk

Alternatively, visit our contact us page.

Last Updated: 21st July 2025.